As the world continues to move towards mobile devices, the cloud, IoT (Internet of Things) and XaaS (Everything as a Service), what should your view of business technology take into account?

The role of your technology partner is changing – all great IT partners should be helping their clients by implementing a business technology roadmap, regardless of the location or ownership of the technology that runs your company. At Information Systems of Montana, we believe this involves a 9-step Business Technology Roadmap to align with and deliver foresight, management, and protection of your business technology.

We’re going to cover the first 4 (of 9 total) steps, that are part of our ongoing technology review with our clients – and something your company should consider stepping through also.

Step One: Infrastructure Upgrades, Management and Monitoring. This in-depth step starts with an assessment of your company’s current technology situation, to help identify which technology upgrades are needed. In conjunction with these upgrades, we install our set of solutions to allow the management of your technology and 24×7 monitoring of your company’s systems.

Step Two: Asset LifeCycle Management. This starts with a review of existing equipment, to identify the age of that equipment, the corresponding warranty status, etc. When will the equipment be up for refresh? Which equipment is still needed, and what changes can be made? These questions are asked to help determine a reliable budget for your technology going forward. A reliable budget limits the ‘surprise’ expenses you may encounter.

Step Three: Risk Assessment. This step is a review of the ways to reduce risk in your environment. How vulnerable are you to inside (i.e. employee) and outside attack? What are your compliance issues (PCI, HIPAA, GLBA, etc.) if any? A term we use often during this process is RTO -Return to Operations – as in, how long can your business afford to be down, before a return to operation? This step also includes physical security issues.

Step Four: Critical Systems Analysis. Where are your critical system assets held? How about your data? Who controls them and how old are these systems? Is the software current? Is the hardware actively receiving firmware updates? Do you hold all the “keys to your kingdom?” (i.e. Admin login passwords, etc.)

These are the first 4 of 9 total steps we use for our Business Technology Roadmap. We will discuss the final 5 steps in next month’s newsletter.

All business models pivot – and as time passes, what’s considered to be valuable, worthwhile, and profitable WILL change. This usually forces a re-engineering of the organization’s business model. Does your technology partner currently help with your business vision and business model pivot points? Do they help with the technological roadblocks to your vision, KPI’s and objectives? These are the areas where a great technology partner should be able to help you.

Using the right technology, at the right time, will help you maintain the profit in your organization and help you pivot your business model as time comes.

All this ties into creating a roadmap for your businesses’ technology that you should use, maintain, and periodically update. Let us know if you need help with your Business Technology Roadmap!