Why Mitel is different?

Brilliantly Simple

Mitel is a leading provider of cloud, onsite, and hybrid business telephony and unified communications (UC) solutions. Their award-winning, brilliantly simple communications solutions for small and mid-market companies consistently outperform the competition in customer satisfaction, customer loyalty, value, and lowest total cost of ownership. Mitel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications are highly reliable and empower organizations and employees to access information faster, collaborate more easily, and connect from any place, at any time, and on any device.

We believe your communications platform is one of the most critical applications for your organization. We believe technology should enhance communications, making them transparent and natural.



FREE Report

For more information on Mitel’s Phone Systems, download the Mitel Platform Overview.

You Deserve A Brilliantly Simple Business Communications Solution

ONE delightful experience
TWO ways we deliver: Product -or- As a Service
THREE deployment options: Cloud, Onsite or Hybrid

Finally there’s a business communications system that works as hard and as fast as you do. Mitel has a remarkable innovation in IP telephony and unified communications (UC). It’s one platform and one user experience, delivered two ways (as a service or as a product), with three deployment options: from the cloud, managed on-premises, or a hybrid of both.

One Platform

The first of its kind, the Mitel Connect business communications platform is built on a single software code base, so you can design your phone system any way you choose: as a managed service from the cloud, as a hardware system you manage within your IT department, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite.

You decide when and if and how to go to the cloud. Because it’s one platform, whatever you decide today is completely adjustable to what you may need tomorrow. The investments you’ve made are protected. System management is always streamlined and simple. Account administration is always click-button easy.

One User Experience

And here’s the kicker. While Mitel Connect is certainly a huge advance for IT, it also provides a simple, natural way for employees, partners and customers to engage and communicate whether they are remote or in the office. Mitel Connect saves time, and takes the frustration out of engaging so people can focus on getting their work done and their ideas heard. And when integrated into other business applications, ShoreTel Connect makes it easier to gain insights, be more productive and grow the business.

Work the way you want to work. Mitel Connect personalizes your experience by letting you use one app for everything: IM, calls, conferences, video, web sharing and online meetings. Take Connect with you everywhere with the mobility app. Share the Connect experience with others via the Connect web collaboration app, which opens automatically when they join your online meeting.

The Mitel Connect user app integrates seamlessly with Contact Center, an enterprise-grade, multi-modal interaction center that makes it easy to manage both inbound and outbound calls, chats and emails.

Two Delivery Choices

Mitel Connect flexibility means that you choose how you want to expense your communications system. Ready to get out of the business of managing your phone system? Mitel Connect CLOUD offers fully hosted and managed unified communications via subscription; business phones and communications become a simple operating cost and ShoreTel manages everything for you. Do you prefer to amortize a capital investment over time? Mitel Connect ONSITE offers hardware appliances, virtualized appliances, and product licenses that you own, manage and control on premises.

Three Deployment Options

Pick the easy provisioning, flexibility and scalability of Mitel Connect CLOUD. Pick the classic performance and investment benefits of Mitel Connect ONSITE. Or—choose both.

Mitel Connect HYBRID combines the best features of both models for groundbreaking performance. Mitel Connect HYBRID Apps lets you add select CLOUD services incrementally to your ONSITE deployment via subscription. Connect HYBRID Sites integrates mixed locations, so you can deploy CLOUD where you need cloud, ONSITE where you need onsite, and manage your single operation easily.


  • Exceptional user experience
  • Highly flexible
  • Easy to deploy, use and manage
  • Reliable and secure
  • Highest value for your investment