Nonprofits run on passion; but they succeed on connection.
Whether you’re coordinating volunteers, engaging donors, or supporting your community, every call counts. And if your organization is still using a traditional phone system, it may be doing more harm than good.
- Staff can't easily work from the field
- Voicemails go unchecked
- Calls go unanswered or to the wrong person
- Long-distance charges eat into limited budgets
- There's no way to track or measure communication efforts
That’s why more nonprofit organizations, large and small, are switching to Managed VoIP. It's a modern, internet-based phone system that improves access, increases accountability, and stretches your technology budget further.
What Is Managed VoIP?
VoIP (Voice over Internet Protocol) is a cloud-based phone system that routes calls through your internet connection, eliminating outdated infrastructure, analog limitations, and unpredictable telecom costs.
With a Managed VoIP solution, nonprofits get:
- Crystal-clear calling on any device (desk phone, laptop, or smartphone)
- Voicemail-to-email transcription for faster response
- Auto-attendants and smart call routing for donors, volunteers, and staff
- Call recording and analytics for grant reporting and training
- Secure mobile access for field staff and hybrid teams
- 24/7 managed support, no internal IT team required
5 Ways VoIP Helps Nonprofits Do More with Less
- Lower Communication Costs, Better Stewardship
VoIP eliminates hardware upgrades, long-distance charges, and complicated maintenance contracts. Instead, you pay a flat per-user rate, often cutting phone costs by up to 50%, while gaining powerful features.
- Support Hybrid and Mobile Staff
Whether your staff is in the office, working remotely, or on-site at an event, VoIP keeps them connected through a single, unified system. That means fewer delays, more flexibility, and better teamwork.
- Improve Donor and Community Engagement
First impressions matter. VoIP’s auto-attendants, call queues, and voicemail transcription ensure no call is missed, and every donor or supporter is routed quickly to the right person.
- Track Communication Impact
Built-in analytics help you understand how many calls come through, how quickly they’re answered, and who’s engaging with your community. This is ideal for internal reviews, volunteer management, or even grant reporting.
- Lighten the IT Load
Most nonprofits don’t have a large tech team, and that’s OK. With a fully managed VoIP solution, your provider handles updates, support, troubleshooting, and training, freeing you to focus on your mission, not your phone lines.
Designed for Purpose-Driven Organizations
Every nonprofit is unique, but many share similar challenges: tight budgets, mobile teams, distributed operations, and a need to communicate clearly, without wasting time or money.
VoIP can be customized to fit your needs:
- Route donor calls directly to development staff
- Forward volunteer inquiries based on event or region
- Transcribe voicemails for executive directors
- Record and store calls for training or documentation
- Track engagement to prove communication ROI
Information Systems of Montana: Technology That Supports Your Mission
For over 30 years, ISM has helped purpose-driven organizations modernize their communications. We understand that technology isn’t about bells and whistles; it’s about amplifying your impact.
We provide:
- Network and bandwidth assessments
- Migration from outdated systems
- Custom call routing for donor and volunteer workflows
- Staff training and onboarding
- 24/7 managed support and system optimization
